Listening is a skill which can be developed like any other skill. Good listeners are aware of the barriers to good listening, are motivated to listen well, spend a lot of energy listening, and take full responsibility for the communication process. Listening is not always recognized as a skill. Many of us assume listening is… Read more »
Listening For Results
Evolution not Revolution: Do People Really Change?
It was early Monday morning when we received a phone call at our office in Winston-Salem, North Carolina from a major corporate leader in Zurich. His dilemma was familiar. There was a senior engineering manager who was a top performer in terms of meeting deadlines, bringing in revenue, and completing projects under budget. However, according to… Read more »
Defined Objectives Critical Toward Reaching Goals (Part 3 of 3)
Editor’s note: This is the last of a three-part series on building successful organizations. “Proud people working together to achieve clearly defined objectives” has been the theme of this series. The last two Management Line columns have focused on “proud people” and “working together.” This month the focus is on clearly defined objectives. Clearly defined… Read more »
Delicate Balance Makes The Team Approach Work (Part 2 of 3)
Editor’s note: This is the second part of a series on building successful organizations. Anyone in an organization who believes he or she can do something alone is in trouble. By definition, it takes people working together for an organization to be successful. Some time ago, a friend of mine who had started a company… Read more »
Organizations that succeed have proud employees (Part 1 of 3)
Editor’s note: This is the first of a three-part series on building successful organizations. Proud people working together to achieve clearly defined objectives. This is what I have observed successful organizations to be. The statement includes three critical components: proud people, working as a team and working toward clearly defined objectives. In this column I… Read more »
Leadership for the Third Millennium
Leadership for the Third Millennium: A call for visionaries and influencers The topic of leadership has become immensely popular in the past decade with multiple books, essays and research studies attempting to define the concept of leadership. Pulitzer Prize winner John Burns McGregor asked, “Is leadership simply innovation – cultural or political? Is it essentially… Read more »
Motivate, Don’t Seduce
A new leader, meeting for the first time with the employees of a recently-acquired company, tells them with a warm smile, “Don’t worry, little will change. You are good people and I’m looking forward to working with each of you.” As we fast forward to one year later, in fact much has changed – 20%… Read more »
Balancing Relationships Can Prevent Future Disaster
Handling stress. Managing time. Preventing burnout. What’s the secret? Obviously, there is no secret or magic formula. However, one factor which often contributes to our effectively handling our work is the ability to balance our home, community, and work relationships. In this article I will discuss our relationships and how to manage them. In part… Read more »
What is the The Job Relations Inventory (JRI)?
The Job Relations Inventory (JRI) is an instrument aimed at enhancing an organization’s culture and maximizing results. The outcomes of implementing the JRI process Increased Employee Motivation and Effectiveness Enhanced Individual Manager Skills Improved Employee-Manager Relationships Whether used for an individual manager or for an entire organization, the JRI provides data from two perspectives. The… Read more »
What is the DISC Behavior Styles Survey?
What Is Disc? DISC is a theory of behavior developed from the work of Dr. William Marston and his book, The Emotions of Normal People. Marston believed that behavior can be divided into four basic dimensions: Drive Influencing Steadiness Compliance Each person displays some behavior, in varying intensity, in each dimension. One’s personality is the… Read more »