Hayes formally entered the government practice arena in 2008 and has provided government services since then. Given the unique challenges presented for providing our services to governmental agencies, federal, state and municipal it was decided that if we were going to continue to provide our services to other governmental clients, we should create a specialized area to ensure that we not only met the needs of our government clients, but also to ensure we did it correctly. In 2009, a formal practice was started and our first major contract was captured. We began working with the U.S. Army Corps of Engineers as the program leader for “Leading in a Learning Organization,” the Corps’ primary, and only worldwide leadership development training program. Hayes successfully captured a two-year contract and subsequently wrote a training program from scratch that met the needs and desires of the Corps. Since the program’s initiation in May of 2009, Hayes has worked with over 600 Corps leaders and we look forward to many more years of serving the Corps.

The government practice area offers the same services to our government clients that Hayes does to its commercial clients. The difference being that given our area of specialization, we are able to provide our same high quality services from within the rules and regulations oriented environments of government agencies.

In addition to our normal services, Hayes is also on the GSA Schedule with the following services listed below or download our Hayes Group International – GSA SIP. Click here to view our information on GSA’s website.

Government Services (GSA):

SIN 874-1 – Coaching and Consulting Services

The Hayes Group has coached over 2,000 leaders in its history. One-on-one coaching has been done with leaders from a wide spectrum of organizations – including professional athletes, CEO’s, collegiate coaches, line supervisors and all level of managers. Hayes is a world leader in the use of videotaped feedback in the coaching sessions, having successfully used this media with over 160,000 individuals.

Many leaders and managers are hiring coaches to enhance their leadership and communication skills. The benefit received in the Coaching partnership is a greater confidence to execute strategy, lead change initiatives and build commitment in these dynamic and challenging times. The Hayes Group coaching practice provides this business partnership.

Our clients value the structured plan and support we provide as they face challenging issues, establish priorities and develop new behaviors in the accomplishment of leading and managing others.

STANDARD COACHING PROCESS FORMAT (six-months)

Phase 1: Establishing the Relationship

The coaching engagement begins with face-to-face meetings in which candidate and the coach build rapport and establish realistic guidelines and expectations.  This phase creates the foundation for a collaborative relationship.

Phase 2: Assessment and Feedback

The discovery begins in the conversation with the coach and continues with the use of assessment tools to capture a snapshot of current leadership and management style, personality and behaviors.  The tools can include a combination of online behavioral style survey, interviews with colleagues, unobtrusive observations in the work environment, interviews with customers, review of performance appraisals, self-assessment and a 360° survey and/or a Job Relations Inventory.  The information in this phase identifies development needs and provides the foundation for personal development.

Special coaching programs can be initiated that are targeted at specific areas that are already known.  This may be done without formal assessment and feedback processes.

Phase 3: Personal Development Action Plan

The next step in the process is to establish goals and to plan change strategies based on the development needs.  The development goals include short and long term development.  The strategies for achievement often include stretch assignments, in addition to skill development approaches.

Phase 4: Coaching The Personal Development Action

The Hayes coach follows up with the leader/manager on the progress of achieving the desired development goals.  Setbacks, obstacles and successes are the focus of discussions.  In addition, real world practice occurs, with the aid of videotaping and playback critiques.

Phase 5: Sustainability of Actions

The Hayes coach utilizes specific sustainability techniques to reinforce positive behaviors and to help the individual change negative behaviors.  These techniques include the individual being transparent, finding managers and peers to give feedback, and “broadcasting the change,” which helps the individual change peer and manager perceptions.  The Hayes coach uses integral follow-up points to reinforce the behavioral change.

LENGTH

The coaching engagement typically lasts for six to twelve months according to the participant’s needs.

SIN 874-4 – Planning and Facilitation Services

Agreement on strategic direction and focus

Many organizations feel as though the most important outcome of the planning process is the strategic plan document. We assure you that it is not. What’s most important is the dialogue and strategic thinking that leads to agreement in each key area of your plan. Discussion and debate, when used constructively, lead to one voice and most importantly one direction that identifies the organization’s true north.

Resource allocation

Without meaning to, organizations by nature may set up functional managers to compete for limited resources and budget dollars. This leads to budget feuding and functional silos. When working with a common purpose and organizational focus, managers see how the contributions they bring to the organization can fuel improvements within their own areas and subsequently learn to leverage resources within the entire enterprise.

Alignment

While the importance of managers being on the same page is obvious, many organizations want to push agreement further down the organization. They work to have agreement among key managers, as well the broader workforce. Imagine the potential for your organization if everyone not only understood, but was committed to the direction in which your organization was headed and were able to distinguish their personal impact on the organization’s success.

Measurement

It’s often said, “What gets measured, gets done.” In many cases, this is absolutely true. After the appropriate measures are identified or designed to focus on the key goals and strategies, a reporting and communication process has to be established. In this case, measurement isn’t used as a baseball bat, but a feedback tool to let managers and employees know how they are doing.

Efficiency and effectiveness

With all stakeholders working towards the same goal the organization can prosper with fewer resources and become more productive. This is especially true when the strategic plan cascades through all divisions or departments. Individuals who align their work responsibilities to the department plan are then able to see how what they contribute helps the overall organization and customer.

Planning Options

Hayes can assist you by facilitating and leading the following:

Research

Hayes works to codify the history and current direction of the organization. Interviews are conducted throughout the organization to capture perspectives, likely roadblocks, the essence of the culture and what people believe to be the strengths and weaknesses of the organization, along with their ideas as to the future of the organization.

Strategy retreat

Consider your organization’s most pressing needs, understanding where you are today, and where you desire to be. Review and re-establish your organizational purpose, values, market position and annual goals. This session(s) will also focus on developing valid success measures that can be extrapolated through the organization and for shorter time oriented plans.

Tactical and operational planning sessions

Focus your efforts on developing an operational or tactical plan for the upcoming year that are completely aligned with the overall strategic plan. Hayes uses a series of meetings to develop a plan that will set you apart from your competitors. How can you focus your attention on leveraging and deploying strengths and opportunities?

Re-organization workout

Today’s economic climate is forcing some organizations to consider significant structure and financial changes. In some cases, companies are forced to consider re-organization of the organizational structure. Let us help you identify the immediate actions needed to move ahead, in tandem with your leadership team.

Measurement and contingency strategy development sessions

The world around us changes very quickly. If you already have a strategic business plan that maps out the next 3-5 years, guarantee its success by formally reviewing the marketplace and competitive forces that you will need to address and have scenario planning based contingency strategies/responses ready to implement.

Strategic discovery and deployment

Partner with Hayes to establish an ongoing planning process that will take you from the first planning meeting to the annual deployment and contingency plans. Allow us to help you to embed a planning mindset that will lead to an unparalleled creation of strategic thought and organizational direction.

Team Development/Group Facilitation Services

The Hayes Group team development process leads “groups” to work together as “teams” through identification of teamwork barriers, discussion and action planning, and realization of different styles of team members.

The primary outcome of the Hayes team development process is an organization that is more effective in carrying out its mission and in turn more successful in accomplishing its bottom line results.

More specifically, the following will occur:

• Better planning (identification of goals and objectives and organizational alignment)
• Greater teamwork (how do we help each other)
• More skilled leaders and managers – especially in “managing people”, decision making and relationship management
• Improved communication – organizational and interpersonal
• Resolution of issues and barriers to teamwork through specific action items
• Greater understanding of style differences (and importance of style diversity within teams)

The Planning and Team Development Session(s)

Hayes customizes each Planning and Team Development Session according to the needs of the organization. These needs as well as an overall cultural assessment are determined as part of a research and needs assessment before the off-site team development session.

Typically the team development sessions are one to two day off-site sessions – concentrating on outcomes that can be immediately applied to the participants’ work environment.

Hayes consultants typically start the Team Development session with a hands-on team development exercise that emphasizes characteristics of successful teams.

Using the DISC Behavioral Styles survey, each team member is given an individual assessment of his or her behavioral style. An explanation of how the style relates to teamwork, to the overall organization, and to communication with other styles. Participants see how they utilize their individual styles as they progress through the issues and barriers section of the agenda.

The standard Team Development session uses issues identified during the research process to help team members realize what barriers exist in the organization and to provide solutions to these barriers. Hayes consultants serve as facilitators to this discussion.

Hayes provides a summary report to the client outlining action plans and its general findings and recommendations.

A follow-up meeting, usually 3 to 4 months after the session, helps ensure that the actions are being implemented and helps resolve any further teamwork issues.

SIN 874-4 – Training Services

The Hayes Training and Development Services increase the value of the client’s people by elevating their skills to new heights. The training processes are highly interactive, challenging participants to apply new learning to their real-world environment. Training often involves unique one-on-one video-recorded skill development with simulated role-plays and group feedback. The behavioral changes acquired in all Hayes training through a carefully planned Sustainability Process – to insure that the lessons learned are sustained.

Our “tool kit” includes both proprietary and other assessment instruments and processes.  We are especially proud of two processes (with tools) unique to Hayes that have significantly impacted increased employee motivation and higher performance.  The first, The Belief System™, (based on a book written by Merwyn Hayes and Thad Green) is both a superb diagnostic tool for identifying and quantifying motivation problems and a focused process for solving such problems.

The second process, the Job Relations Inventory and Coaching Play Book (a book written by Merwyn Hayes and Richard Huseman on the importance of one’s immediate manager) is a diagnostic tool for measuring the motivational level of a manager’s direct reports.  Using this tool, a manager learns to understand, develop, and implement the skills that will make them a better manager.  The outcome is a higher retention rate of better employees, greater employee motivation aligned with the company’s vision and goals, and a relationship between managers and employees at all levels that is critical to any company’s success.

As the situation requires, we also use more commonly available tools for assessment including DISC, Myers Briggs, Leadership Versatility Index, Thomas-Kilmann Conflict Mode Instrument, and our own 360’s and Engagement Surveys.

GSA Course Catalog

Please see our workshops list. All of the workshops can be customized to fit your exact needs.

Complete customized coaching and training

Complete customized coaching and training development services can be provided under SIN 874-1, Consulting Services

The Hayes Group International – GSA Contract: GS-00F-121DA